Refund policy

Returns & Refund Policy

Effective Date: 22/06/26

We want you to love your purchase. If something isn’t quite right, you may return your item in accordance with the policy below.

1. Returns Window

We accept returns within 30 days of delivery. After this period, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must be:

* Unworn and unwashed
* In original condition
* In original packaging
* With all tags attached

For hygiene reasons, items that are worn, damaged, stained, or have had their tags removed cannot be returned.

3. Non-Returnable Items

We reserve the right to refuse returns that do not meet the conditions listed above.

4. Return Shipping

Return shipping is free for UK customers.

For customers outside the UK, return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.

5. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days (depending on your bank or payment provider).

Original delivery charges are non-refundable unless the item is faulty or incorrect.

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order with your order number and clear photos of the issue. We will offer a replacement, repair, or full refund where appropriate.

7. Contact

For return requests or support, please contact:
Sales.byhaleemah@gmail.com